Role-Based Programme
RB0234

Kimi for Information Technology

Troubleshoot, Research & Build Smarter Technical Workflows

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop functional proficiency in applying Kimi across IT support, troubleshooting, technical research, code assistance, documentation, and operational analysis.
  • Apply advanced prompting and context-engineering techniques to analyse complex technical problems and generate structured, review-ready outputs.
  • Use Kimi’s search, long-context, file-analysis, and reasoning capabilities to work with logs, configurations, documentation, spreadsheets, and large technical information sets.
  • Apply Kimi Code to understand codebases, investigate issues, support scripting, and assist with controlled development and refactoring activities.
  • Apply security, source validation, access control, change governance, testing, and human approval across AI-assisted IT workflows.

Tools covered

KimiKimi K3Deep ThinkingAgentic SearchWeb-Connected SearchFile & Multimodal AnalysisKimi CodeKimi Agent & Quick Prompts

Who should attend

  • IT Support Engineers
  • Service Desk Professionals
  • Technical Support Engineers
  • System Administrators
  • Network Administrators
  • Infrastructure Engineers
  • Cloud Operations Professionals
  • DevOps Engineers
  • Application Support Professionals
  • Software Developers & Engineers
  • Database Professionals
  • IT Operations Professionals
  • Technical Business Analysts
  • Solution & Infrastructure Architects
  • IT Team Leads & Managers

Prerequisites & Participant Readiness

  • Basic familiarity with IT systems, applications, infrastructure, or technical-support activities
  • Understanding of troubleshooting, incidents, technical documentation, logs, or change processes
  • Basic familiarity with scripting or code is beneficial
  • Familiarity with command-line tools, IDEs, or development environments is helpful
  • Basic understanding of Generative AI is beneficial but not mandatory
  • Completion of a shorter Kimi programme is not required

TOC Modules

Concepts
  • Understanding Kimi capabilities across technical reasoning, research, coding, file analysis, and agentic tasks
  • Understanding Kimi K3 and long-context reasoning for complex technical information
  • Identifying suitable AI-assisted IT tasks versus activities requiring direct technical control
  • Understanding hallucinations, outdated information, incomplete context, and security risks
Practical activities
  • Mapping recurring IT activities to appropriate Kimi-assisted workflows

Scenarios

Production Incident Investigation & Resolution

Incident Alert → Logs / Configuration Files → Kimi Analysis → Diagnostic Hypotheses → Web / Documentation Research → Technical Validation → Remediation → Verification → Runbook Update

Participants use Kimi to analyse sanitised incident information, investigate likely causes, research relevant technical documentation, structure remediation options, and convert the validated resolution into reusable operational knowledge.

Application Upgrade & Codebase Impact Assessment

Upgrade Requirement → Kimi Agentic Search → Vendor Documentation → Kimi Code Analysis → Dependency Review → Compatibility Risks → Implementation Plan → Testing → Rollback → Change Review

Participants combine current technical research with large-codebase analysis to understand how an upgrade may affect an application environment and prepare a structured, review-ready implementation and rollback plan.

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