Role-Based Programme
RB0188

Perplexity for Information Technology

Practical AI for Technical Research, Troubleshooting & Technology Intelligence

IMAGE REQUIRED
Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational proficiency in using Perplexity for practical Information Technology research and technical-analysis activities.
  • Apply structured querying techniques for troubleshooting, technology evaluation, technical research, vendor comparison, and implementation planning.
  • Use Perplexity to investigate current technical issues, documentation, software platforms, security advisories, and industry developments using source-backed information.
  • Analyse approved code files, logs, technical documents, configuration information, and reports alongside external research.
  • Build reusable IT research workflows using Projects while maintaining source validation, security, confidentiality, technical accuracy, and human engineering judgement.

Tools covered

Perplexity SearchPro SearchResearchSource CitationsFile & Code AnalysisProjectsWeb & Technical Research

Who should attend

  • IT Support Professionals
  • Service Desk Engineers
  • System Administrators
  • Network & Infrastructure Professionals
  • Application Support Professionals
  • Software Developers
  • DevOps Professionals
  • Cloud Operations Professionals
  • IT Operations Teams
  • QA & Testing Professionals
  • Cybersecurity & IT Risk Professionals
  • Technical Consultants
  • IT Architects & Technical Leads
  • IT Managers & Team Leaders

Prerequisites & Participant Readiness

  • Basic understanding of Information Technology concepts and workplace IT processes
  • Familiarity with applications, systems, infrastructure, support, development, or technical documentation
  • Basic understanding of logs, configurations, or code is helpful for selected exercises
  • Basic computer and internet proficiency
  • No advanced programming knowledge required
  • No previous Perplexity experience required
  • Participants should use anonymised or organisation-approved technical information during exercises
  • Passwords, credentials, API keys, confidential source code, sensitive infrastructure details, and production secrets should not be uploaded unless specifically authorised

TOC Modules

Concepts
  • Understanding Perplexity as an AI-powered search and research platform for technical work
  • Understanding the difference between general AI responses and source-backed technical research
  • Identifying applications across support, infrastructure, software, cloud, security, and technology evaluation
  • Understanding citations, source credibility, recency, version compatibility, and technical validation
Practical activities
  • Exploring Perplexity through common IT research questions
  • Comparing traditional web search with structured Perplexity research
  • Reviewing citations behind a sample technical answer
  • Identifying IT activities suitable for Perplexity-assisted research

Scenarios

Technical Incident to Resolution Research

Incident / Error → Perplexity Search → Vendor Documentation → Technical Sources → Potential Causes → Diagnostic Checks → Remediation Options → IT Validation

Participants investigate a realistic technical incident using current source-backed information and convert validated findings into a structured troubleshooting and resolution brief.

Technology Requirement to Technical Recommendation

IT Requirement → Perplexity Research → Technology Options → Vendor Evidence → Capability & Compatibility Comparison → Risks & Dependencies → Recommendation Brief

Participants conduct multi-source research on alternative technologies and transform verified findings into a structured technical recommendation for IT stakeholder review.

Related programmes

Continue with programmes from the same capability area.

Take the next step

Ready to make this programme work for your team?

Customise modules, duration and business scenarios for your team.

Instructor-ledVirtualHybrid

Designed around your roles, tools and real workflows.