Role-Based Programme
RB0166

Claude for Administration & Facilities

Practical AI for Workplace Operations & Facility Coordination

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Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational proficiency in using Claude across practical Administration and Facilities activities.
  • Apply structured prompting techniques for workplace communication, facility requests, scheduling, documentation, and vendor coordination.
  • Use Claude to analyse administrative documents, maintenance records, vendor information, workplace trackers, and approved spreadsheets.
  • Apply Web Search and Research to investigate facility services, vendors, workplace practices, and operational requirements.
  • Build reusable AI-assisted Administration and Facilities workflows using Projects and Artifacts while maintaining accuracy, confidentiality, safety, and human approval.

Tools covered

ClaudeGenerative AIPrompt EngineeringFile & Data AnalysisWeb SearchResearchProjectsArtifacts

Who should attend

  • Administration Executives
  • Administration Managers
  • Facilities Executives
  • Facilities Managers
  • Office Managers
  • Facility Coordinators
  • Workplace Operations Professionals
  • Workplace Experience Professionals
  • Corporate Services Professionals
  • Vendor Coordination Professionals
  • Maintenance Coordination Teams
  • Front Office & Administrative Coordinators
  • Office Operations Professionals
  • Administration & Facilities Team Leaders

Prerequisites & Participant Readiness

  • Basic understanding of office administration or facility-management activities
  • Familiarity with workplace requests, vendors, maintenance, schedules, or administrative documentation
  • Basic spreadsheet and document-handling knowledge is helpful
  • Basic computer and internet proficiency
  • No programming knowledge required
  • No previous Claude experience required
  • Participants should use anonymised or organisation-approved workplace and facility information during practical exercises
  • Safety-critical, technical, contractual, or high-impact facility decisions must remain subject to authorised human review

TOC Modules

Concepts
  • Understanding Claude and Generative AI from an Administration and Facilities perspective
  • Identifying suitable applications across workplace coordination, communication, documentation, analysis, and reporting
  • Understanding AI assistance versus administrative and facilities-management judgement
  • Recognising hallucinations, incomplete information, confidentiality risks, and safety considerations
Practical activities
  • Exploring Claude through common Administration and Facilities activities
  • Comparing simple and structured prompts for the same workplace requirement
  • Identifying repetitive administrative and facility activities suitable for Claude assistance

Scenarios

Facility Request to Resolution

Employee Request → Claude Analysis → Category & Priority → Assignment → Internal / Vendor Coordination → Follow-Up → Closure Summary

Participants use Claude to organise multiple workplace requests into structured actions, communications, and follow-up activities, improving facility-service coordination and visibility.

Facility Performance to Management Action

Facility Data → Claude Analysis → Pending Requests → Recurring Issues → Vendor Performance → Improvement Priorities → Management Summary

Participants analyse sample Administration and Facilities information to identify recurring operational problems and convert validated findings into practical management actions.

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