Role-Based Programme
RB0165

Claude for Administration & Facilities

AI Skills for Smarter Workplace Operations

IMAGE REQUIRED
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how Claude can support everyday Administration and Facilities activities across workplace coordination, documentation, maintenance, and reporting.
  • Explore practical prompting techniques for notices, service requests, schedules, SOPs, checklists, and vendor communication.
  • Apply Claude to organise facility information, simplify administrative documentation, and prepare structured operational outputs.
  • Experience how policies, maintenance records, vendor documents, workplace reports, and supporting information can be analysed and transformed.
  • Recognise confidentiality, workplace safety, accuracy, approval, and responsible-AI requirements when using AI in facilities and administration.

Tools covered

ClaudePromptingWeb SearchFile & Document AnalysisContent GenerationArtifacts

Who should attend

  • Administration Executives
  • Administration Managers
  • Facilities Executives
  • Facilities Managers
  • Office Managers
  • Facility Coordinators
  • Workplace Operations Professionals
  • Workplace Experience Professionals
  • Corporate Services Professionals
  • Site Administration Professionals
  • Office Operations Professionals
  • Vendor Coordination Professionals
  • Administration & Facilities Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of administration or facilities activities
  • Familiarity with workplace coordination, maintenance, vendors, or office documentation is helpful
  • Basic computer and document-handling skills
  • No AI or programming knowledge required
  • No previous Claude experience required

TOC Modules

Concepts
  • Understanding Claude and Generative AI from a workplace-operations perspective
  • Identifying applications across administration, facilities, communication, documentation, and coordination
  • Understanding AI assistance versus human operational judgement and approval
  • Recognising risks involving inaccurate instructions, confidential information, and workplace safety
Practical activities
  • Exploring Claude through common Administration and Facilities requirements
  • Comparing a manual workplace task with a Claude-assisted approach

Scenarios

Facility Issue to Resolution Coordination

Employee Request → Issue Details → Priority → Service Request → Internal / Vendor Coordination → Follow-Up → Closure Communication

Participants use Claude to transform an unstructured facility complaint into a clear service request, coordination plan, escalation communication, and closure update while retaining human control over operational and safety decisions.

Workplace Requirement to Administrative Action Plan

Workplace Requirement → Document Review → Task Breakdown → Checklist → Communication → Resource Coordination → Management Summary

Participants use Claude to convert a workplace requirement into a structured administrative action plan covering responsibilities, communication, resources, checkpoints, and management reporting.

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