Role-Based Programme
RB0131

Claude for Information Technology

AI Skills for Smarter IT Work

IMAGE REQUIRED
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how Claude can support everyday Information Technology activities across troubleshooting, development support, documentation, analysis, and technical communication.
  • Explore practical prompting techniques for producing structured, context-aware, and technically useful responses.
  • Apply Claude to analyse errors, logs, code snippets, configurations, technical documents, and support information.
  • Experience how Claude can assist with scripts, code explanation, documentation, troubleshooting checklists, and reusable technical outputs.
  • Recognise cybersecurity, confidentiality, accuracy, verification, and human-review requirements when using AI for IT activities.

Tools covered

ClaudePromptingWeb SearchFile & Document AnalysisImage UnderstandingCode & Script AssistanceArtifacts

Who should attend

  • IT Support Professionals
  • Service Desk Professionals
  • System Administrators
  • Application Support Professionals
  • Network Support Professionals
  • Software Developers
  • IT Operations Professionals
  • Cloud & Infrastructure Professionals
  • DevOps Professionals
  • QA & Testing Professionals
  • Database Professionals
  • Technical Support Engineers
  • IT Analysts
  • IT Managers & Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of Information Technology concepts
  • Familiarity with common IT systems, applications, or technical-support activities is helpful
  • Basic understanding of technical documentation is beneficial
  • No advanced programming knowledge required
  • No previous Claude experience required

TOC Modules

Concepts
  • Understanding Claude and Generative AI from an IT professional's perspective
  • Identifying applications across technical support, development, operations, documentation, and analysis
  • Understanding AI assistance versus human technical judgement and accountability
  • Recognising hallucinations, outdated information, confidential data, and cybersecurity risks
Practical activities
  • Exploring Claude through common IT-related questions and requirements
  • Comparing a traditional technical task with a Claude-assisted approach

Scenarios

IT Incident to Troubleshooting & Escalation

User Issue → Error / Log Information → Claude Analysis → Possible Causes → Diagnostic Checks → Resolution Guidance → Escalation Summary

Participants use Claude to structure a sample IT incident, investigate potential causes, prepare validation steps, and create clear technical documentation for resolution or specialist escalation.

Technical Requirement to Script & Knowledge Article

IT Requirement → Structured Prompt → Script Draft → Code Review → Testing Checklist → Technical Documentation

Participants use Claude to transform a simple IT requirement into a script and supporting knowledge documentation while applying human review, security checks, and controlled testing before implementation.

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