Role-Based Programme
RB0087

Gemini for Operations

Advanced AI Workflows, Process Intelligence & Operational Automation

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Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced proficiency in applying Gemini across operational planning, process documentation, performance management, issue resolution, coordination, quality, and continuous improvement.
  • Build reusable AI-assisted workflows for SOPs, operational analysis, exception handling, root-cause investigation, reporting, and management communication.
  • Apply Gemini to operational spreadsheets, documents, emails, reports, procedures, and external research to generate actionable operational intelligence.
  • Design specialized and recurring operations workflows using Google Workspace, Gems, connected services, and scheduled actions.
  • Apply appropriate validation, confidentiality, approval, traceability, and human oversight to AI-assisted operational processes.

Tools covered

Google GeminiGemini in Google WorkspaceGmailDocsDriveSheetsDeep ResearchGemsAI Functions in SheetsConnected AppsScheduled Actions

Who should attend

  • Operations Managers
  • Business Operations Professionals
  • Service Operations Professionals
  • Process Excellence Professionals
  • Operations Analysts
  • Manufacturing & Production Operations Professionals
  • Supply Chain Operations Professionals
  • Quality & Continuous Improvement Professionals
  • Vendor & Service Management Professionals
  • Shared Services Professionals
  • Facilities & Administrative Operations Professionals
  • Regional & Site Operations Managers
  • Operational Excellence Leaders
  • Operations Directors
  • Business Operations Leaders

Prerequisites & Participant Readiness

  • Familiarity with operational processes, reporting, coordination, or service-delivery activities
  • Basic understanding of SOPs, KPIs, issues, risks, actions, and operational controls
  • Familiarity with Google Sheets or spreadsheet-based operational information is beneficial
  • Basic experience with Google Workspace is helpful
  • Prior Generative AI experience is beneficial but not mandatory
  • No programming knowledge required
  • Advanced capabilities may depend on Google Workspace edition, Gemini access, Connected Apps, and administrator permissions
  • Completion of shorter Gemini courses is not required

TOC Modules

Concepts
  • Understanding Gemini across Plan → Execute → Monitor → Resolve → Improve operational workflows
  • Understanding AI assistance versus accountable operational decision-making
  • Recognizing hallucinations, incomplete context, confidentiality, and process-risk considerations
Practical activities
  • Mapping existing operational activities to appropriate Gemini capabilities
  • Comparing manual and Gemini-assisted approaches to recurring operations activities
  • Identifying high-value operational workflows suitable for advanced AI assistance

Scenarios

Operational Performance & Exception Management

Operational Data → Gemini in Sheets → KPI & Exception Analysis → Root-Cause Investigation → Corrective Actions → Owner Tracking → Management Report → Human Review

Participants build an advanced Gemini-assisted operational-management workflow that converts performance information into validated insights, issue investigations, corrective actions, accountability, and management-ready reporting.

Continuous Operations Intelligence & Process Improvement

SOPs + Operational Records + Gmail / Drive Context → Gem-Assisted Review → Deep Research → Improvement Opportunity → Scheduled Monitoring → Exception Detection → Operations Review → Process Improvement

Participants create a recurring operations-intelligence workflow that combines organizational knowledge, external evidence, specialized Gems, and scheduled reviews to continuously identify process issues and improvement opportunities while retaining human control over operational changes.

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