Role-Based Programme
RB0086

Gemini for Operations

Analyse, Optimise & Build Smarter Operational Workflows

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop functional proficiency in applying Gemini across process documentation, operational planning, issue resolution, vendor coordination, quality review, reporting, and continuous-improvement activities.
  • Apply advanced prompting and context-engineering techniques to generate structured and actionable operational outputs.
  • Use Gemini with spreadsheets, reports, SOPs, operational files, Google Search, and Deep Research to identify patterns, exceptions, bottlenecks, risks, and improvement opportunities.
  • Build reusable Gemini-assisted workflows across Google Workspace for recurring operational activities.
  • Apply appropriate validation, confidentiality, accuracy, safety, governance, and human-approval controls when using Generative AI in operations.

Tools covered

Google GeminiGenerative AIAdvanced Prompt EngineeringGemini Deep ResearchGoogle SearchFile AnalysisGemsGemini in Google WorkspaceDriveDocsSheetsGmail & Slides

Who should attend

  • Operations Managers
  • Operations Executives
  • Business Operations Professionals
  • Process Excellence Professionals
  • Operational Excellence Professionals
  • Process Improvement Specialists
  • Service Operations Professionals
  • Production & Manufacturing Operations Professionals
  • Supply Chain Operations Professionals
  • Logistics & Distribution Professionals
  • Vendor Operations Professionals
  • Quality Operations Professionals
  • Shared Services Professionals
  • Operations Analysts
  • Operations Team Leads & Supervisors

Prerequisites & Participant Readiness

  • Basic familiarity with business or operational processes
  • Understanding of SOPs, operational reports, workflows, issues, or performance measures
  • Familiarity with spreadsheets and Google Workspace is helpful
  • Basic understanding of Generative AI is beneficial but not mandatory
  • No programming knowledge required
  • Completion of a shorter Gemini programme is not required

TOC Modules

Concepts
  • Understanding Gemini capabilities across operational planning, documentation, analysis, communication, and reporting
  • Identifying suitable AI-assisted activities across daily operational workflows
  • Understanding hallucinations, incomplete information, outdated outputs, and AI limitations
  • Identifying operational decisions requiring human judgement or approval
Practical activities
  • Mapping recurring operations activities to appropriate Gemini-assisted workflows
  • Testing Gemini with representative process, planning, and reporting scenarios

Scenarios

Operational Issue to Process Improvement

Operational Issue → Reports / Process Data → Gemini Analysis → Root-Cause Investigation → Corrective Actions → SOP Update → Monitoring Plan → Management Summary

Participants use Gemini to analyse a recurring operational issue, structure root-cause investigation, develop corrective actions, update supporting procedures, and prepare management-ready improvement documentation.

Weekly Operations Performance Review

Operational Data → Gemini in Sheets → KPI / SLA Analysis → Exceptions & Bottlenecks → Priority Actions → Owners → Follow-Up → Executive Operations Summary

Participants build a repeatable operational-review workflow that combines performance data and supporting information to identify exceptions, prioritise actions, assign ownership, and improve management visibility.

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