Role-Based Programme
RB0084

Gemini for Operations

AI Skills for Smarter Operational Work

IMAGE REQUIRED
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how Gemini can support everyday operational activities across process management, planning, coordination, reporting, and problem solving.
  • Explore practical prompting techniques for creating structured and actionable operational outputs.
  • Apply Gemini to SOPs, checklists, action plans, issue analysis, process documentation, and operational communication.
  • Experience how reports, spreadsheets, process documents, and operational information can be analysed and summarised.
  • Recognise confidentiality, accuracy, operational risk, and human-review requirements when using AI in business operations.

Tools covered

Google GeminiPromptingFile UploadsDocument AnalysisSpreadsheet AnalysisGoogle SearchGoogle Workspace Connections where enabled

Who should attend

  • Operations Executives
  • Operations Managers
  • Business Operations Professionals
  • Operations Analysts
  • Process Coordinators
  • Service Operations Professionals
  • Production & Operations Coordinators
  • Shared Services Professionals
  • Back-Office Operations Professionals
  • Process Excellence Professionals
  • Continuous Improvement Professionals
  • Operations Team Leads
  • Functional Operations Managers

Prerequisites & Participant Readiness

  • Basic understanding of operations or business-process activities
  • Familiarity with process documentation, reporting, coordination, or issue management is helpful
  • Basic computer and internet proficiency
  • No AI or programming knowledge required
  • No previous Gemini experience required

TOC Modules

Concepts
  • Understanding Gemini and Generative AI from an operations perspective
  • Identifying applications across processes, coordination, reporting, documentation, and analysis
  • Understanding AI assistance versus operational judgement and accountability
  • Recognising risks involving inaccurate instructions, confidential information, and unsupported recommendations
Practical activities
  • Exploring Gemini through common operational activities
  • Comparing a manual operational task with a Gemini-assisted approach

Scenarios

Process Information to Standard Operating Procedure

Existing Process Information → Gemini → Process Steps → Roles & Responsibilities → SOP Draft → Operational Checklist

Participants use Gemini to transform unstructured process information into a clear SOP and execution checklist, improving documentation consistency and operational efficiency.

Operational Issue to Corrective Action

Operational Issue → Incident Information → Possible Causes → Investigation Questions → Corrective Actions → Management Summary

Participants use Gemini to structure an operational problem, organise investigation activities, develop potential corrective actions, and prepare a concise management update while retaining human validation of final decisions.

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