Role-Based Programme
RB0075

Gemini for Information Technology

Advanced AI Workflows, Technical Intelligence & IT Automation

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Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced proficiency in applying Gemini across technical support, application management, infrastructure, development, IT operations, documentation, research, and service-management workflows.
  • Build reusable AI-assisted workflows for troubleshooting, log analysis, scripting, code understanding, configuration review, technical documentation, and incident investigation.
  • Apply Gemini to technical files, repositories, documentation, system information, and external research to improve diagnosis and technical decision support.
  • Create specialized and recurring IT workflows using Gems, Workspace integrations, connected information, and scheduled actions.
  • Apply appropriate security, privacy, validation, access-control, human-approval, and responsible-AI practices to enterprise IT use cases.

Tools covered

Google GeminiGemini in Google WorkspaceDeep ResearchFile AnalysisGemsGemini Code AssistGemini CLI where organizational access permitsConnected AppsScheduled Actions

Who should attend

  • IT Support Engineers
  • Application Support Professionals
  • System Administrators
  • Infrastructure Engineers
  • Cloud Engineers
  • Network Engineers
  • Software Developers
  • DevOps Engineers
  • Platform Engineers
  • Database Professionals
  • IT Operations Professionals
  • IT Service Management Professionals
  • Solution Architects
  • Technical Leads
  • IT Managers & Technology Leaders

Prerequisites & Participant Readiness

  • Familiarity with common IT systems, applications, infrastructure, or support processes
  • Basic understanding of logs, configurations, technical documentation, or troubleshooting
  • Familiarity with scripts, source code, APIs, or repositories is helpful
  • Basic Google Workspace experience is beneficial
  • Prior Generative AI experience is helpful but not mandatory
  • Advanced developer features may depend on organizational licensing and administrator permissions
  • Completion of shorter Gemini courses is not required

TOC Modules

Concepts
  • Understanding Gemini across Diagnose → Resolve → Document → Automate → Improve IT workflows
  • Understanding AI assistance versus authoritative systems, technical documentation, and engineer judgement
  • Understanding hallucinations, outdated technical information, security risks, and validation requirements
Practical activities
  • Mapping existing IT activities to appropriate Gemini capabilities
  • Identifying high-value technical workflows suitable for AI-assisted improvement

Scenarios

Major Application Incident Investigation

System Alert → Logs & Configuration → Gemini Analysis → Root-Cause Hypotheses → Deep Research → Validation Steps → Resolution Recommendation → Human Approval → RCA & Knowledge Article

Participants use Gemini to combine technical evidence, structured troubleshooting, and external research to accelerate incident investigation while retaining engineer validation and production-change control.

IT Modernization & Automation Workflow

Current Environment → Technical Documentation → Requirements → Technology Research → Architecture Options → Script / Code Assistance → Risk Review → Implementation Plan → Recurring Monitoring

Participants build an advanced Gemini-assisted workflow for evaluating and planning an IT modernization initiative, combining technical research, documentation, development assistance, governance, and ongoing operational intelligence.

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