Role-Based Programme
RB0074

Gemini for Information Technology

Troubleshoot, Analyse & Build Smarter IT Workflows

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop functional proficiency in applying Gemini across IT support, troubleshooting, technical research, documentation, operational analysis, and change activities.
  • Apply advanced prompting and context-engineering techniques to generate structured, technically relevant, and actionable IT outputs.
  • Use Gemini with logs, configuration files, technical documents, spreadsheets, Google Search, and Deep Research to accelerate investigation and technical decision support.
  • Build reusable Gemini-assisted workflows for incident handling, knowledge management, operational reporting, and recurring IT activities.
  • Apply appropriate security, confidentiality, source validation, technical verification, and human-approval controls when using Generative AI in IT environments.

Tools covered

Google GeminiGenerative AIAdvanced Prompt EngineeringGemini Deep ResearchGoogle SearchFile AnalysisGemsGoogle DriveDocsSheetsGmail & Workspace Intelligence

Who should attend

  • IT Support Engineers
  • System Administrators
  • Network Administrators
  • Application Support Professionals
  • Infrastructure Engineers
  • Cloud Operations Professionals
  • DevOps Professionals
  • Service Desk Professionals
  • IT Operations Professionals
  • Technical Support Engineers
  • Software Developers & Engineers
  • Database Professionals
  • IT Business Analysts
  • Solution & Technical Architects
  • IT Team Leads & Managers

Prerequisites & Participant Readiness

  • Basic familiarity with IT systems, applications, infrastructure, or technical-support activities
  • Understanding of common troubleshooting, documentation, and incident-management processes
  • Familiarity with Google Workspace applications is helpful
  • Basic scripting or programming awareness is beneficial but not mandatory
  • Basic understanding of Generative AI is helpful but not required
  • Completion of a shorter Gemini programme is not required

TOC Modules

Concepts
  • Understanding Gemini capabilities across IT support, operations, documentation, research, and technical analysis
  • Understanding hallucinations, incomplete context, outdated technical information, and AI limitations
  • Identifying sensitive information such as credentials, production data, source code, logs, and configuration details
Practical activities
  • Mapping recurring IT activities to appropriate Gemini-assisted workflows
  • Testing Gemini with representative support, documentation, and troubleshooting tasks

Scenarios

Production Incident Investigation & Resolution

Incident Alert → Logs & Technical Files → Gemini Analysis → Diagnostic Hypotheses → Validation → Remediation Plan → Verification → Knowledge Article

Participants use Gemini to accelerate investigation of a realistic IT incident, identify evidence-backed troubleshooting paths, prepare remediation recommendations, and document the validated resolution for future reuse.

Technology Upgrade & Change Planning

Upgrade Requirement → Gemini Deep Research → Compatibility Analysis → Risks & Dependencies → Implementation Plan → Testing → Rollback Plan → Change Brief

Participants use Gemini to research and structure a technology upgrade, compare current technical information, identify implementation risks, and develop a controlled change plan for technical and management review.

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