Role-Based Programme
RB0073

Gemini for Information Technology

Practical AI for Technical Support, Code & IT Workflows

IMAGE REQUIRED
Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational proficiency in using Gemini across common Information Technology activities and technical workflows.
  • Apply structured prompting techniques for troubleshooting, code assistance, documentation, system analysis, and IT communication.
  • Use Gemini to analyse technical files, logs, configuration information, code folders, repositories, and operational documents.
  • Apply Google Search and Deep Research for source-backed technical research, technology comparison, and issue investigation.
  • Build reusable AI-assisted IT workflows using Gems while maintaining security, confidentiality, technical validation, and human judgement.

Tools covered

Google GeminiGenerative AIPrompt EngineeringFile & Code AnalysisGitHub Repository ImportGoogle SearchDeep ResearchGemsGoogle Workspace Integration

Who should attend

  • IT Support Professionals
  • Service Desk Engineers
  • Application Support Professionals
  • System Administrators
  • Network & Infrastructure Professionals
  • Software Developers
  • QA & Testing Professionals
  • DevOps Professionals
  • Cloud Operations Professionals
  • IT Operations Teams
  • Business Systems Analysts
  • Technical Consultants
  • IT Project Professionals
  • IT Team Leaders & Managers

Prerequisites & Participant Readiness

  • Basic understanding of Information Technology concepts and workplace IT processes
  • Familiarity with applications, systems, infrastructure, support, or development activities
  • Basic understanding of technical documentation is helpful
  • Basic scripting or programming awareness is beneficial for selected exercises but not mandatory
  • Basic computer and internet proficiency
  • No previous Gemini experience required
  • Participants should not upload production credentials, passwords, confidential source code, or sensitive infrastructure information unless permitted by organisational policy

TOC Modules

Concepts
  • Understanding Google Gemini and Generative AI within an Information Technology environment
  • Identifying suitable applications across support, operations, development, testing, research, and documentation
  • Understanding AI assistance versus technical ownership and engineering judgement
  • Recognising hallucinations, outdated technical information, confidentiality risks, and verification requirements
Practical activities
  • Exploring Gemini through common IT-related activities
  • Comparing basic and structured prompts for the same technical requirement
  • Identifying repetitive IT tasks suitable for Gemini assistance

Scenarios

Technical Incident to Resolution & Knowledge Article

Incident Description → Logs / Technical Files → Gemini Analysis → Possible Causes → Troubleshooting Steps → Technical Validation → Resolution → Knowledge Article

Participants use Gemini to structure a realistic technical investigation, analyse supporting evidence, prepare troubleshooting actions, and convert the validated resolution into reusable IT-support documentation.

Technology Requirement to Technical Recommendation

IT Requirement → Google Search / Deep Research → Vendor & Technical Evidence → Option Comparison → Risks & Constraints → Technical Recommendation

Participants use Gemini to research and compare technology options using current source-backed information and convert verified findings into a concise recommendation for IT review.

Related programmes

Continue with programmes from the same capability area.

Take the next step

Ready to make this programme work for your team?

Customise modules, duration and business scenarios for your team.

Instructor-ledVirtualHybrid

Designed around your roles, tools and real workflows.