Role-Based Programme
RB0072

Gemini for Information Technology

AI Skills for Smarter IT Work

IMAGE REQUIRED
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how Gemini can support common Information Technology activities across troubleshooting, documentation, scripting, analysis, and technical communication.
  • Explore practical prompting techniques for generating clearer, more structured, and context-aware technical responses.
  • Apply Gemini to analyse technical documents, logs, errors, code snippets, configurations, and support information.
  • Experience how files, images, current web information, and connected Google Workspace content can support IT knowledge work.
  • Recognise security, confidentiality, accuracy, validation, and responsible-AI requirements when using Gemini for technical activities.

Tools covered

Google GeminiPromptingFile UploadsDocument AnalysisGoogle SearchCode & Script AssistanceImage UnderstandingGoogle Workspace Connections where enabled

Who should attend

  • IT Support Professionals
  • Service Desk Professionals
  • System Administrators
  • Application Support Professionals
  • Network Support Professionals
  • Software Developers
  • IT Operations Professionals
  • Cloud & Infrastructure Professionals
  • DevOps Professionals
  • QA & Testing Professionals
  • Database Professionals
  • Technical Support Engineers
  • IT Analysts
  • IT Managers & Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of Information Technology concepts
  • Familiarity with common IT systems, applications, or support activities is helpful
  • Basic understanding of technical documentation is beneficial
  • No advanced programming knowledge required
  • No previous Gemini experience required

TOC Modules

Concepts
  • Understanding Gemini and Generative AI from an IT professional's perspective
  • Identifying applications across technical support, operations, development, documentation, and analysis
  • Understanding AI assistance versus human technical judgement and accountability
  • Recognising hallucinations, outdated information, confidentiality, and cybersecurity risks
Practical activities
  • Exploring Gemini through common IT-related questions
  • Comparing a manual technical task with a Gemini-assisted approach

Scenarios

IT Incident to Troubleshooting Plan

User Issue → Error Details / Logs → Gemini Analysis → Possible Causes → Validation Steps → Resolution Guidance → Incident Summary

Participants use Gemini to structure and investigate a sample IT issue, identify potential causes, organise validation steps, and create clear documentation for resolution or escalation.

Technical Requirement to Script & Documentation

IT Requirement → Structured Prompt → Script Draft → Review → Testing Checklist → Technical Documentation

Participants use Gemini to convert a simple technical requirement into an initial script and supporting documentation while applying human validation and safe testing before implementation.

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