Role-Based Programme
RB0049

ChatGPT for Administration & Facilities

Coordinate, Analyse & Build Smarter Workplace Workflows

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop functional proficiency in applying ChatGPT across administration, workplace services, facility requests, maintenance coordination, vendor management, documentation, and reporting.
  • Apply advanced prompting and context-engineering techniques to generate structured, accurate, and workplace-relevant administrative outputs.
  • Analyse service requests, maintenance records, vendor information, facility reports, inventories, and operational data to identify patterns, priorities, and improvement opportunities.
  • Build reusable ChatGPT-assisted workflows that improve coordination, communication, documentation, planning, and management visibility.
  • Apply appropriate confidentiality, safety, accuracy, compliance, and human-approval controls when using Generative AI in administration and facilities workflows.

Tools covered

ChatGPTGenerative AIAdvanced Prompt EngineeringFile & Data AnalysisChatGPT SearchDeep ResearchProjectsPlugins & Connected Apps

Who should attend

  • Administration Managers
  • Administrative Executives
  • Facilities Managers
  • Facilities Executives
  • Workplace Services Professionals
  • Office Managers
  • Corporate Services Professionals
  • Front Office & Workplace Coordinators
  • Facility Operations Professionals
  • Maintenance Coordinators
  • Vendor & Service Coordinator Professionals
  • Asset & Inventory Coordinators
  • Workplace Experience Professionals
  • Administration & Facilities Team Leads

Prerequisites & Participant Readiness

  • Basic familiarity with administration, office operations, or facility-management activities
  • Understanding of service requests, vendors, workplace documentation, or maintenance coordination
  • Familiarity with spreadsheets, emails, documents, and operational records is helpful
  • Basic understanding of Generative AI is beneficial but not mandatory
  • No programming knowledge required
  • Completion of a shorter ChatGPT programme is not required

TOC Modules

Concepts
  • Understanding ChatGPT capabilities across administrative and facilities workflows
  • Identifying suitable applications across communication, coordination, documentation, analysis, and reporting
  • Understanding hallucinations, incomplete information, outdated outputs, and operational limitations
  • Identifying situations involving safety, security, compliance, or approvals that require human judgement
Practical activities
  • Mapping recurring administration and facility activities to appropriate ChatGPT-assisted tasks
  • Testing ChatGPT with representative workplace-operation scenarios

Scenarios

Facility Service Request to Resolution

Employee Request → ChatGPT Analysis → Classification & Priority → Service Assignment → Vendor / Maintenance Coordination → Status Updates → Resolution → Management Record

Participants use ChatGPT to structure and coordinate a workplace-service request from initial intake through resolution while maintaining human approval for technical, safety, and operational decisions.

Monthly Facilities Performance Review

Service Requests + Maintenance Data + Vendor Reports → File Analysis → Recurring Issues → SLA / Performance Trends → Improvement Actions → Management Summary

Participants combine facility and vendor information to identify recurring service issues, performance trends, and improvement priorities, producing a concise management-ready workplace operations report.

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