Role-Based Programme
RB0028

ChatGPT for Operations

Advanced AI Workflows, Process Intelligence & Operational Automation

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Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced proficiency in applying ChatGPT across operational planning, process documentation, issue resolution, reporting, coordination, quality, vendor management, and continuous improvement.
  • Build reusable AI-assisted workflows for SOP creation, operational analysis, exception handling, root-cause investigation, action tracking, and management reporting.
  • Apply ChatGPT to operational files, reports, trackers, logs, procedures, and business documents to identify patterns, risks, bottlenecks, and improvement opportunities.
  • Design persistent and connected operational workflows using Projects, specialised assistants, approved applications, and recurring automation.
  • Establish appropriate validation, approvals, confidentiality, traceability, and human oversight for AI-assisted operational processes.

Tools covered

ChatGPTAdvanced Prompt EngineeringFile & Spreadsheet AnalysisChatGPT SearchDeep ResearchProjectsCustom GPTsPlugins & Connected AppsScheduled Tasks

Who should attend

  • Operations Managers
  • Operations Executives
  • Business Operations Professionals
  • Process Excellence Professionals
  • Service Operations Professionals
  • Production & Manufacturing Operations Professionals
  • Supply Chain Operations Professionals
  • Vendor Management Professionals
  • Facilities & Administration Operations Professionals
  • Quality & Continuous Improvement Professionals
  • Operations Analysts
  • Shared Services Professionals
  • PMO & Operational Coordination Teams
  • Regional & Site Operations Managers
  • Operations Directors & Business Leaders

Prerequisites & Participant Readiness

  • Familiarity with day-to-day operational processes and coordination activities
  • Basic understanding of SOPs, reports, trackers, issues, risks, and performance measures
  • Familiarity with Excel or spreadsheet-based operational data is helpful
  • Experience with process documentation or operational reporting is beneficial
  • Basic Generative AI experience is helpful but not mandatory
  • No programming knowledge required
  • Advanced capabilities may depend on ChatGPT plan, connected applications, and workspace permissions
  • Completion of shorter ChatGPT for Operations programmes is not required

TOC Modules

Concepts
  • Understanding ChatGPT across Plan → Execute → Monitor → Resolve → Improve workflows
  • Identifying operational activities suitable for AI assistance
  • Understanding AI assistance versus operational accountability and system-of-record data
  • Understanding hallucinations, incomplete context, confidentiality, and validation risks
Practical activities
  • Mapping existing operational processes to suitable ChatGPT use cases
  • Comparing manual and AI-assisted approaches to recurring operational work
  • Identifying high-value repetitive tasks for AI-supported improvement

Scenarios

Operational Performance & Issue Management

Operational Data → KPI & Exception Analysis → Issue Identification → Root-Cause Investigation → Corrective Actions → Owner Tracking → Management Report

Participants build a structured ChatGPT-assisted operational review workflow that transforms performance data and issue information into validated insights, corrective actions, accountability, and management-ready reporting.

SOP-to-Automated Operations Workflow

Existing Process → SOP & Control Review → Process Improvement → Persistent Project → Connected Information → Recurring Monitoring → Exception Alert → Human Action

Participants redesign a recurring operational process using ChatGPT to document, analyse, improve, monitor, and manage exceptions while keeping operational decisions and external actions under appropriate human control.

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