Role-Based Programme
RB0027

ChatGPT for Operations

Analyse, Optimise & Build Smarter Operational Workflows

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop functional proficiency in applying ChatGPT across process documentation, operational planning, issue resolution, quality review, reporting, coordination, and continuous-improvement activities.
  • Apply advanced prompting and context-engineering techniques to generate structured and actionable operational outputs.
  • Analyse operational files, reports, logs, spreadsheets, SOPs, and supporting documents to identify patterns, exceptions, bottlenecks, and improvement opportunities.
  • Build reusable ChatGPT-assisted workflows that improve operational execution, documentation, coordination, and management visibility.
  • Apply appropriate validation, confidentiality, accuracy, governance, and human-approval controls when using Generative AI in operational processes.

Tools covered

ChatGPTGenerative AIAdvanced Prompt EngineeringFile & Data AnalysisChatGPT SearchDeep ResearchProjectsPlugins & Connected Apps

Who should attend

  • Operations Managers
  • Operations Executives
  • Business Operations Professionals
  • Process Excellence Professionals
  • Process Improvement Specialists
  • Service Operations Professionals
  • Production & Manufacturing Operations Professionals
  • Supply Chain Operations Professionals
  • Logistics & Distribution Professionals
  • Vendor Operations Professionals
  • Quality Operations Professionals
  • Shared Services Professionals
  • Operations Analysts
  • Operational Excellence Leaders
  • Operations Team Leads & Supervisors

Prerequisites & Participant Readiness

  • Basic familiarity with business or operational processes
  • Understanding of common operational documents, reports, workflows, and performance measures
  • Familiarity with spreadsheets and business documentation is helpful
  • Basic understanding of Generative AI is beneficial but not mandatory
  • No programming knowledge required
  • Completion of a shorter ChatGPT programme is not required

TOC Modules

Concepts
  • Understanding ChatGPT capabilities across day-to-day operational workflows
  • Identifying suitable applications across documentation, planning, analysis, communication, and problem solving
  • Understanding hallucinations, incomplete context, outdated information, and AI limitations
  • Identifying operational activities that require human judgement or approval
Practical activities
  • Mapping recurring operational activities to suitable ChatGPT-assisted workflows
  • Testing ChatGPT with representative process, reporting, and issue-management tasks

Scenarios

Operational Issue to Process Improvement

Operational Issue → Reports / Data → ChatGPT Analysis → Root-Cause Investigation → Corrective Actions → SOP Update → Monitoring Plan → Management Summary

Participants use ChatGPT to analyse a recurring operational issue, structure root-cause investigation, develop corrective actions, update supporting procedures, and create a management-ready improvement report.

Weekly Operations Review & Action Management

Operational Data → KPI / SLA Review → Exceptions & Bottlenecks → Priority Actions → Owners → Follow-Up → Executive Operations Summary

Participants consolidate operational information into a repeatable weekly review workflow that identifies performance exceptions, prioritises actions, assigns ownership, and produces concise management visibility.

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