Role-Based Programme
RB0026

ChatGPT for Operations

Practical AI for Process, Productivity & Operational Excellence

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Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational proficiency in using ChatGPT across common operational activities and day-to-day workflows.
  • Apply structured prompting techniques for process documentation, planning, issue resolution, coordination, reporting, and continuous improvement.
  • Use ChatGPT to analyse operational documents, spreadsheets, logs, trackers, and performance information.
  • Improve productivity in SOP creation, operational communication, quality review, scheduling support, and management reporting.
  • Create reusable AI-assisted operations workflows while maintaining accuracy, confidentiality, source validation, and human operational judgement.

Tools covered

ChatGPTGenerative AIPrompt EngineeringChatGPT SearchFile UploadsDocument AnalysisSpreadsheet & Data AnalysisProjects

Who should attend

  • Operations Executives
  • Operations Managers
  • Process Coordinators
  • Business Operations Professionals
  • Process Excellence Professionals
  • Production & Service Operations Teams
  • Supply Chain Operations Professionals
  • Quality Professionals
  • Service Delivery Professionals
  • Facilities & Administrative Operations Professionals
  • Operations Analysts
  • Shared Services Professionals
  • Team Leaders & Supervisors
  • Continuous Improvement Professionals

Prerequisites & Participant Readiness

  • Basic understanding of operational processes and workplace activities
  • Familiarity with SOPs, trackers, reports, schedules, or operational documentation
  • Basic spreadsheet knowledge is helpful
  • Basic computer and internet proficiency
  • No programming knowledge required
  • No previous ChatGPT experience required
  • Participants should use anonymised or organisation-approved operational information during exercises

TOC Modules

Concepts
  • Understanding ChatGPT and Generative AI from an Operations perspective
  • Identifying suitable applications across documentation, planning, coordination, reporting, and problem solving
  • Understanding AI assistance versus operational ownership and professional judgement
  • Recognising hallucinations, incomplete information, confidentiality, and validation requirements
Practical activities
  • Exploring ChatGPT through common operational activities
  • Comparing basic and structured prompts for the same operational task
  • Identifying repetitive activities suitable for AI assistance

Scenarios

Process to Standard Operating Procedure

Existing Process Notes → ChatGPT Analysis → Process Steps → SOP → Checklist → Operational Review → Approved Work Instruction

Participants use ChatGPT to convert unstructured operational information into a consistent SOP and practical execution checklist, improving documentation quality and process standardisation.

Operational Performance to Improvement Action

Operational Tracker → Data Analysis → Bottlenecks & Exceptions → Root-Cause Questions → Improvement Actions → Management Summary

Participants analyse sample operational data to identify performance issues, investigate possible causes, and develop structured improvement actions for management review.

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