Role-Based Programme
RB0016

ChatGPT for Information Technology

Advanced AI Workflows, Technical Intelligence & IT Automation

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Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced proficiency in applying ChatGPT across technical support, infrastructure, applications, development, operations, documentation, research, and IT service workflows.
  • Build reusable AI-assisted workflows for troubleshooting, log analysis, scripting, code review, configuration analysis, documentation, and knowledge management.
  • Apply ChatGPT to technical research, architecture comparison, vendor assessment, incident analysis, change preparation, and IT decision support.
  • Connect approved IT repositories, files, and business systems to ChatGPT for contextual analysis and controlled workflow execution.
  • Design secure, governed, and auditable AI-assisted IT workflows with appropriate validation, access controls, approvals, and human oversight.

Tools covered

ChatGPTAdvanced Prompt EngineeringFile & Data AnalysisChatGPT SearchDeep ResearchProjectsCustom GPTsGitHub IntegrationPlugins & Connected AppsScheduled TasksChatGPT Work

Who should attend

  • IT Support Engineers
  • System Administrators
  • Application Support Professionals
  • Software Developers
  • DevOps Engineers
  • Cloud Engineers
  • Infrastructure Engineers
  • Network & Platform Engineers
  • Database Professionals
  • IT Operations Professionals
  • IT Service Management Professionals
  • Solution Architects
  • Technical Leads
  • IT Managers
  • Technology Transformation Teams

Prerequisites & Participant Readiness

  • Familiarity with common IT systems, applications, infrastructure, or support processes
  • Basic understanding of technical documentation and troubleshooting
  • Familiarity with scripts, commands, configuration files, or source code is helpful
  • Basic understanding of APIs, repositories, logs, and cloud environments is beneficial
  • Prior Generative AI experience is useful but not mandatory
  • No advanced programming expertise required
  • Access to advanced ChatGPT capabilities may depend on plan, workspace permissions, and approved connected applications

TOC Modules

Concepts
  • Understanding ChatGPT's role across support, infrastructure, applications, development, and operations
  • Understanding AI assistance versus authoritative technical systems and documentation
  • Identifying suitable IT use cases across Diagnose → Resolve → Document → Improve
  • Understanding hallucination, outdated information, configuration risk, and technical validation
Practical activities
  • Mapping existing IT activities to appropriate ChatGPT use cases
  • Testing ChatGPT on sample technical questions and operational requirements
  • Identifying tasks that require authoritative verification before execution

Scenarios

Major Application Incident Investigation

Monitoring Alert → Logs & Configuration Files → ChatGPT Analysis → Hypotheses → Validation Steps → Root Cause → Resolution → Post-Incident Review → Knowledge Article

Participants use ChatGPT across a controlled incident-management workflow to analyse technical evidence, organise investigation hypotheses, prepare resolution steps, and convert the resolved incident into reusable operational knowledge.

Technical Change & Repository Intelligence Workflow

Change Requirement → GitHub / Technical Documentation → Code & Dependency Review → Risk Assessment → Implementation Plan → Validation & Rollback Plan → Approval → Post-Change Documentation

Participants combine repository intelligence, technical files, research, and structured ChatGPT workflows to prepare a complex IT change while maintaining explicit human approval over production execution.

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