Role-Based Programme
RB0015

ChatGPT for Information Technology

Troubleshoot, Analyse & Build Smarter IT Workflows

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop functional proficiency in applying ChatGPT across IT support, troubleshooting, documentation, scripting, infrastructure analysis, application support, and operational workflows.
  • Apply advanced prompting and context-engineering techniques to analyse technical problems and generate structured, actionable IT outputs.
  • Use files, logs, configuration information, search, and Deep Research to support investigation, diagnosis, technical research, and decision-making.
  • Build reusable ChatGPT-assisted workflows for incident handling, documentation, change planning, knowledge management, and technical reporting.
  • Apply security, privacy, accuracy, validation, and human-approval controls when using Generative AI with enterprise IT information.

Tools covered

ChatGPTGenerative AIAdvanced Prompt EngineeringChatGPT SearchDeep ResearchFile & Log AnalysisData AnalysisProjectsPlugins & Connected AppsGitHub Integration

Who should attend

  • IT Support Engineers
  • System Administrators
  • Network Administrators
  • Application Support Professionals
  • Infrastructure Engineers
  • Cloud Operations Professionals
  • DevOps Engineers
  • Service Desk Professionals
  • IT Operations Professionals
  • Software Developers & Engineers
  • Technical Support Engineers
  • Database Professionals
  • IT Business Analysts
  • Solution & Technical Architects
  • IT Team Leads & Managers

Prerequisites & Participant Readiness

  • Basic understanding of IT systems, applications, infrastructure, or technical support
  • Familiarity with common IT terminology, troubleshooting, and documentation
  • Basic understanding of operating systems, applications, networks, or cloud concepts is helpful
  • Basic scripting or programming knowledge is beneficial but not mandatory
  • Familiarity with ChatGPT is helpful but not required
  • Completion of a shorter ChatGPT programme is not required

TOC Modules

Concepts
  • Understanding ChatGPT capabilities across IT operations, support, development, and technical analysis
  • Identifying appropriate and inappropriate uses of Generative AI in technical environments
  • Understanding hallucinations, outdated technical information, and model limitations
  • Understanding risks associated with sharing credentials, production data, logs, source code, and confidential information
Practical activities
  • Mapping common IT activities to suitable ChatGPT-assisted tasks
  • Testing ChatGPT with representative support, documentation, and technical-analysis scenarios

Scenarios

Production Incident Investigation & Resolution

Incident Alert → Logs & Error Information → ChatGPT Analysis → Possible Root Causes → Validation Steps → Remediation → Verification → Knowledge Article

Participants use ChatGPT to structure and accelerate an incident-investigation workflow while maintaining technical validation and human approval before changes are applied to production systems.

Infrastructure Change & Implementation Planning

Technical Requirement → Current Environment → Research → Risk & Dependency Analysis → Implementation Plan → Testing → Rollback Plan → Change Documentation

Participants use ChatGPT to develop an evidence-backed implementation plan for an infrastructure or application change, including risk assessment, validation activities, rollback procedures, and stakeholder documentation.

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