Role-Based Programme
RB0013

ChatGPT for Information Technology

AI Skills for Smarter IT Work

IMAGE REQUIRED
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how ChatGPT can support common Information Technology activities across troubleshooting, documentation, scripting, analysis, and technical communication.
  • Explore practical prompting techniques for obtaining clearer and more structured technical responses.
  • Apply ChatGPT to analyse logs, configuration information, technical documents, incidents, and common IT requirements.
  • Experience how uploaded files, images, structured data, and current web information can support IT knowledge work.
  • Recognise security, confidentiality, accuracy, verification, and responsible-AI requirements when using ChatGPT for IT activities.

Tools covered

ChatGPTPromptingChatGPT SearchFile UploadsData AnalysisImage InputsCode & Script AssistanceDocument Analysis

Who should attend

  • IT Support Professionals
  • Service Desk Professionals
  • System Administrators
  • Network Support Professionals
  • Application Support Professionals
  • Software Developers
  • IT Operations Professionals
  • Cloud & Infrastructure Professionals
  • Database Professionals
  • QA & Testing Professionals
  • DevOps Professionals
  • IT Analysts
  • Technical Support Engineers
  • IT Managers & Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of Information Technology concepts
  • Familiarity with common IT systems, applications, or support activities
  • Basic understanding of technical documentation is helpful
  • No advanced programming knowledge required
  • No previous ChatGPT experience required

TOC Modules

Concepts
  • Understanding ChatGPT and Generative AI from an IT professional's perspective
  • Identifying applications across support, operations, development, documentation, and analysis
  • Understanding AI assistance versus human technical judgement
  • Recognising hallucination, outdated information, confidentiality, and security risks
Practical activities
  • Exploring ChatGPT through common IT-related questions
  • Comparing a manual technical task with an AI-assisted approach
  • Evaluating a generated technical response before using it

Scenarios

IT Incident to Resolution Support

User Issue → Error Details / Logs → Structured Prompt → Possible Causes → Validation Steps → Resolution Guidance → Incident Summary

Participants use ChatGPT to analyse a sample IT issue, structure the troubleshooting process, identify possible causes, and create clear resolution and escalation documentation.

Technical Requirement to Script & Documentation

IT Requirement → Prompt → Script Draft → Code Review → Testing Checklist → Technical Documentation

Participants use ChatGPT to transform a simple IT requirement into an initial script and supporting documentation while applying human verification and safe testing before implementation.

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