People & Behavioural
PP0009

Conflict Resolution, Crucial Conversations & Principled Negotiation

Conflict Resolution, Crucial Conversations & Principled Negotiation
Duration
8 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Negotiation & Mediation Lab

Programme Objectives

Unresolved workplace conflict results in passive-aggressive resistance, delayed milestones, and talent attrition. This programme provides leaders and team members with practical dialogue frameworks to address difficult topics directly, preserve dignity, and negotiate mutually beneficial resolutions.

Tools covered

Crucial Conversations Dialogue FrameworkThomas-Kilmann Conflict Mode Instrument (TKI)Harvard Principled Negotiation ModelBATNA Worksheet

Who should attend

  • Team Leads, Supervisors, and Managers
  • Project Leads managing contested resources
  • Procurement and Vendor Managers
  • HR and Employee Relations Professionals

Prerequisites & Participant Readiness

  • Experience handling workplace disagreements or negotiations

TOC Modules

Learning objectives
  • Recognizing early warning signs of silence (withdrawing) or violence (aggression)
  • Restoring psychological safety when conversations turn defensive
  • Separating facts from the internal story we tell ourselves
  • Using the STATE framework to share controversial opinions constructively
Topics & Learning Outcomes
  • Recognizing early warning signs of silence (withdrawing) or violence (aggression)
  • Restoring psychological safety when conversations turn defensive
  • Separating facts from the internal story we tell ourselves
  • Using the STATE framework to share controversial opinions constructively

Scenarios

Scenario — Mediating a Bitter Engineering vs. Marketing Deadlock

Participants mediate a hostile standoff where Engineering refuses to commit to a Marketing launch date due to quality concerns, establishing mutual purpose and consensus.

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