ServiceNow credentialCER0709
Certified CRM Architect (CRMA)
Customer Relationship Management (CRM)Expert
ServiceNow
Credential
Certification
credential overview
About this credential
Develops architectural expertise for designing scalable ServiceNow CRM solutions, aligning workflows to business outcomes, integrating ServiceNow capabilities, and leading CRM implementations.
Who this is for
Implementers
Technical Consultants
Architects
Before you certify
Requirements and recommended experience
Prerequisite
CSA; Architecture Excellence (ArchX); CIS-CSM or CIS-FSM
Corporate certification enablement
Turn this pathway into a team capability plan
We can align the learning path, instructor support, practice environment and delivery schedule to your team’s roles and certification target.