CompTIA
Credential
Competency Certificate (CompCert)
Level
Competency Certificate (CompCert)
credential overview
About this credential
Hands-on Microsoft Copilot course covering responsible use, iterative prompting, context and modes, Microsoft 365 workflows, prebuilt agents, verification, and safe scaling of AI-assisted work.
Who this is for
Non-technical, desk-based knowledge workers who use Microsoft Copilot in daily Microsoft 365 workflows.
Exam blueprint
Skills measured
Building your foundational knowledge6 topics
- Use Copilot responsibly and safely at work; recognize limitations, hallucinations, and the need for human verification.
- Write effective prompts with goals, context, and expectations, then improve results through follow-up prompts and iteration.
- Use Web mode, Work mode, and referenced files, emails, or meetings appropriately to improve context and output quality.
- Apply Copilot across Word, Outlook, Excel, PowerPoint, and Teams for drafting, rewriting, summarizing, analysis, and collaboration.
- Use prebuilt Copilot agents such as Researcher, Analyst, and People Agent, and create reusable prompt workflows.
- Verify and refine outputs, protect sensitive information, and support consistent and accountable Copilot use.
Before you certify
Requirements and recommended experience
None required
No prior AI experience required
Environment / access requirement
Access to Microsoft Copilot in the learner's organization Microsoft 365 environment
Corporate certification enablement
Turn this pathway into a team capability plan
We can align the learning path, instructor support, practice environment and delivery schedule to your team’s roles and certification target.