220-1201; 220-1202
- Duration
- 90 min
English
CompTIA
Credential
Certification
Level
Certification
Exam duration
90 min
credential overview
About this credential
Entry-level CompTIA A+ certification covering hardware, software, networking, troubleshooting, security, operating systems, virtualization, cloud concepts, and customer support through Core 1 and Core 2 exams.
Who this is for
Entry-level IT support and help desk professionals
supports technical support specialist, system administrator, and cyber defense infrastructure support specialist work roles.
Assessment
Exam details
Exam blueprint
Skills measured
Core 1 - Mobile devices (13%)4 topics
- Install hardware components such as batteries, cameras, and Wi-Fi antennas.
- Configure accessories including USB, Bluetooth, NFC, and docking stations.
- Configure Wi-Fi, Bluetooth, cellular data, and synchronization settings.
- Identify and fix mobile hardware and connectivity issues.
Core 1 - Networking (23%)3 topics
- Understand networking protocols, ports, and wireless technologies.
- Set up SOHO networks including IP addressing and VPNs.
- Troubleshoot networks with tools such as crimpers, cable testers, and Wi-Fi analyzers.
Core 1 - Hardware (25%)4 topics
- Install RAM, CPUs, and storage devices.
- Work with HDMI, Ethernet, USB, and other cables and connectors.
- Install and maintain printers, scanners, and other peripherals.
- Configure motherboards, power supplies, and cooling solutions.
Core 1 - Virtualization and cloud computing (11%)2 topics
- Understand virtual machines, hypervisors, and desktop virtualization.
- Understand IaaS, SaaS, and PaaS cloud models.
Core 1 - Hardware and network troubleshooting (28%)2 topics
- Identify and resolve hardware, network, and connectivity problems.
- Use troubleshooting tools such as multimeters, cable testers, and loopback plugs.
Core 2 - Operating systems (28%)3 topics
- Install and work with Windows, macOS, Linux, and mobile operating systems.
- Use Windows tools such as Task Manager, Command Prompt, and Disk Management.
- Manage file systems, updates, and operating system upgrades.
Core 2 - Security (28%)2 topics
- Apply encryption, access controls, and wireless security protocols.
- Detect, remove, and prevent malware threats.
Core 2 - Software troubleshooting (23%)3 topics
- Diagnose and resolve operating system and application issues.
- Troubleshoot mobile connectivity, application, and performance issues.
- Resolve unauthorized access and malware-related security concerns.
Core 2 - Operational procedures (21%)3 topics
- Apply best practices for system changes and documentation.
- Follow safety protocols and communicate effectively.
- Set up workstation backups and recovery processes.
Before you certify
Requirements and recommended experience
Recommended experience
12 months of hands-on experience in an IT support specialist job role
Exam rule
Core 1 and Core 2 exams must be taken from the same version; mixing versions is not allowed
Credential lifecycle
Status, validity and renewal
Lifecycle information
Complete a qualifying CompTIA CertMaster CE course · Automatically renews A+; course cost includes the CE fee.
Lifecycle information
Pass the latest CompTIA A+ exam version · Automatically renews the certification.
Lifecycle information
Earn a qualifying higher-level CompTIA certification · May automatically renew A+ when the higher-level certification qualifies under CompTIA renewal requirements.
Lifecycle information
Earn and submit required Continuing Education Units and pay the CE fee before expiration · After approved CE activities are submitted, the certification is renewed.
Corporate certification enablement
Turn this pathway into a team capability plan
We can align the learning path, instructor support, practice environment and delivery schedule to your team’s roles and certification target.