820-605
Cisco
Credential
Certification
Validity / renewal
3 years
credential overview
About this credential
Validate customer experience skills to develop and integrate solutions, identify and remove adoption barriers, implement adoption frameworks, interpret usage data, drive renewals, and cultivate sales opportunities across the customer lifecycle.
Who this is for
Customer success professionals responsible for helping customers realize value, remove adoption barriers, renew solutions, and identify expansion opportunities.
Assessment
Exam details
Exam blueprint
Skills measured
Certification skills6 topics
- Develop and integrate solutions
- Identify adoption barriers and actions to remove them
- Implement adoption frameworks
- Interpret customer usage data
- Lead customers to renewals
- Cultivate new sales opportunities
Before you certify
Requirements and recommended experience
Required exam or pathway
Single exam: 820-605 CSM
Credential lifecycle
Status, validity and renewal
Validity: 3 years
Lifecycle information
Retake and pass the Cisco Customer Success Manager (820-605 CSM) exam before certification expiry · Renew the certification. Continuing Education credits cannot be used to recertify.
Corporate certification enablement
Turn this pathway into a team capability plan
We can align the learning path, instructor support, practice environment and delivery schedule to your team’s roles and certification target.