Microsoft credentialCER0152Active

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Exam code: MB-230Dynamics 365
Official provider page
Microsoft
Credential
Associate
Level
Intermediate
Exam duration
100 min
Validity / renewal
Renewal every 12 months

credential overview

About this credential

Improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.

Who this is for

Functional Consultant

Assessment

Exam details

MB-230
Active
Duration
100 min
Delivery
Pearson VUE
Price
USD 165
Proctored
Yes

English, German, French, Spanish, Portuguese (Brazil), Japanese, Chinese (Simplified)

Exam blueprint

Skills measured

Skills measured3 topics
  • Manage cases in Customer Service
  • Configure representative experience and routing
  • Extend Customer Service

Before you certify

Requirements and recommended experience

Required exam or pathway

MB-230

Preparation

Official learning resources

Learning Path

Work with cases in Dynamics 365 Customer Service

6 hr 45 min · 7

Open resource
Learning Path

Work with entitlements and service level agreements in Dynamics 365 Customer Service

1 hr 37 min · 2

Open resource
Learning Path

Work with Knowledge Management Solutions in Dynamics 365 Customer Service

2 hr 43 min · 3

Open resource
Learning Path

Help service reps be more productive in Dynamics 365 Customer Service

6 hr · 7

Open resource
Learning Path

Route and distribute work in Dynamics 365 Customer Service

3 hr 33 min · 4

Open resource
Learning Path

Connect and engage with customers with Omnichannel for Dynamics 365 Customer Service

6 hr 24 min · 7

Open resource
Learning Path

Create surveys with Dynamics 365 Customer Voice

5 hr 43 min · 6

Open resource

Credential lifecycle

Status, validity and renewal

Validity: Renewal every 12 months
Credential lifecycle

12 months

Corporate certification enablement

Turn this pathway into a team capability plan

We can align the learning path, instructor support, practice environment and delivery schedule to your team’s roles and certification target.