Microsoft credentialCER0151Active

Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate

Exam code: AB-250Dynamics 365 Contact Center
Official provider page
Microsoft
Credential
Associate
Level
Intermediate
Exam duration
120 min

credential overview

About this credential

This certification validates your ability to design and implement AI-powered contact center solutions in Microsoft Dynamics 365 for scalable service and growth.

Who this is for

Administrator
Business Analyst
Functional Consultant
Platform Engineer

Assessment

Exam details

AB-250
Active
Duration
120 min
Delivery
Pearson VUE
Price
USD 165
Proctored
Yes

English

Exam blueprint

Skills measured

Skills measured6 topics
  • Deploy Dynamics 365 Contact Center
  • Implement channels
  • Configure agents and AI capabilities
  • Configure work distribution
  • Configure the Dynamics 365 Contact Center representative experience
  • Manage analytics for the Dynamics 365 Contact Center

Before you certify

Requirements and recommended experience

Required exam or pathway

AB-250

Preparation

Official learning resources

Learning Path

Implement an AI-powered contact center with Dynamics 365

2 hr 51 min · 4

Open resource
Learning Path

Configure channels in Dynamics 365 Contact Center

3 hr 11 min · 4

Open resource
Learning Path

Empower customer service representatives in Dynamics 365 Contact Center

3 hr 52 min · 5

Open resource
Learning Path

Monitor and optimize Dynamics 365 Contact Center with AI-driven insights

1 hr 46 min · 3

Open resource

Credential lifecycle

Status, validity and renewal

Credential lifecycle

Corporate certification enablement

Turn this pathway into a team capability plan

We can align the learning path, instructor support, practice environment and delivery schedule to your team’s roles and certification target.